Account Deletion And Data Requests

Request In The App Or Website

Sign in and open Account → My Data And Account Requests. Choose Request Account Closure, verify your current password and submit your request. If you also want your personal information deleted, include that in the explanation. Track the request in the same section. Uninstalling the app does not submit this request.

If You Cannot Access The App

Email the support address below from the email used for your account, with the subject “Tamirhane Account Deletion Request”. State whether you want account closure, personal-data deletion, or both. If you cannot access that address, provide contact information sufficient to identify the account; identity verification is handled separately. Do not attach passwords, card information or vehicle registration images.

What Happens Next?

An account closure request stops automatic subscription renewal instructions you have given. The request is reviewed; outstanding orders/work orders, debts/refunds, saved cards or organisation administration requiring action are explained to you. Approved closure ends account access and sessions.

Account closure does not instantly erase shared transaction history or all associated personal data. A separate erasure request is assessed against retention duties and other parties' transaction records. Financial/statutory records and information needed for disputes may be retained for the required period; the outcome and categories that must be retained are explained in the response. Valid KVKK requests receive a response within 30 days; this is not a promise of automatic erasure of all records within that period.